Field Service staff is an important part of any organization, With the demanding & diverse business requirements & ecosystem, managing field force is becoming increasingly painstaking and difficult. Businesses encounter various issues when handling various field related calls, when team members are forced to make very frequent visits to the base station resulting in low first-time fix rates, bad inventory management with overstock or stock-out conditions, unnecessary downtime, lost service orders, low customer satisfaction, lost productivity or even poor compliance of SLA. Hence, the mis-management of the field staff at multiple locations results in loss of revenue & an upsurge in operating costs.
To avoid these contingencies and solve the problems arising due to inadequate management of field service staff,Plug2field has come up with a solution called ‘FIELDOMOBIFY’ which would not only address the existing problems, but also provide a seamless, close knit & condusive workforce management.
FIELDOMOBIFY as the name suggests, automates the field force tasks and is both a web solution and a mobile app offered in Cloud, hosted and web based delivery models.
Some of the key modules/features of Fieldomobify are enlisted below:
Additional management tools such as file and photo attachments, client reminders, time tracking, GPS waypoints, routing, and electronic payments are also an integral part of the solution which enables the user to easily navigate and get accustomed to the solution.
Plug2Field started with a hosted solution for FSM and, in moving with the times, has added a SaaS based model. SaaS deployment adds a level of mobility to the product, making the entire application accessible from any device. It also enables clear and fast communication between the service provider and customer through various levels such as administrative personnel, warehouse and dispatch personnel, field service staff, etc.
Our company has employed state of art technology for the development of a robust framework. Each aspect is thoroughly monitored to ensure cross platform use and minimize downtime.
Plug2field is also incorporates IoT devices and enables M2M communication to increase efficiency and profitability through the effective use of technology.
Understanding of Industry Verticals -Business process mapping for field mobility is implemented across specific verticals so that the solution is customized as per industry. This allows new solutions to be integrated with current processes in order to retain a level of business continuity.
Mobility- SaaS deployment enables both office staff and field technicians to access the platform through any device. In addition, mobility can be incorporated in hosted solutions.
Easy Integration-Fieldomobify can be integrated with any existing backend systems currently being used by fieldservice organizations.
Real-Time Information-The combination of mobility and data syncing allows for real-time tracking. Information can be quickly processed for analysing and used in decision making allowing businesses to experience better checks and balances and control over the operations.
User Friendly- The user interface is simple and allows field staff to easily navigate the dashboard and input vital information.Read More
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